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Service Management
Certified Solution
The Service Maestro product developed by IIG integrates seamlessly with Sage Software’s MAS90/200 ERP Products. This powerful enhancement can handle all your service needs from entry of service calls to the management of field technician schedules.
Compatible With: Sage 100 ERP [MAS 90 and 200], Versions 3.71 , 4.0 , 4.05 , 4.1 , 4.2 , 4.3 , 4.4 , 4.5 , 2013
Created by:

Pricing (SLP) $5,500


DetailsProduct SpecificationReviewsAdditional Documents

Technician Scheduling

• Allows for creation of multiple dispatch board views by defining the information displayed for each service call as well as the selection criteria for displayed service calls

• Allows for addition of new services calls using the dispatch board

• Allows for auto creation of tasks based on preventive maintenance contracts defined

• Allows for auto creation of installation service calls based on options selected during order entry and the routing options defined for the item

• Match technician skills against requirements defined for each nature of task

• Track technician availability and prompt for customer scheduling conflicts

• Communicate dispatch information to technicians via email or fax

• Display history of service calls for a specific item/serial number or for a specific location

• Auto generation of installation tasks based on Routings defined form the Sales Order

• Optional integration with MapPoint

 

Billing

• Auto generation of renewal invoices for annual contracts

• Deferred revenue tracking for annualized contracts

• Allows for generation of warranty contracts for each item

• Auto generation of contracts from the Sales Order module using template contracts linked to inventory items

 

Contract Management

• Allows for required skill verification by nature of task and check for scheduling conflicts

• Allows for collection and invoicing of work done by the crew at the field. Allows for loading of tracked information into the Payroll system

 

Inventory Control

• Track inventory at customer site and maintain technician truck inventory

• Allows for creation of purchase orders for material needed for service calls; visual display notifies dispatcher as product is received for the generated purchase order


Product ID: SMP

Industries: Building Materials Supply & Service, Commercial & Industrial Contracting, Electrical, Plumbing, & HVAC, Heavy Construction Equipment, Residential General Contracting

Business Needs: Route Management, Sales Order Entry, Project/Job Scheduling, Dispatch Control, Field Service, GPS Tracking, Handhelds/PDAs, Warranty & Service Contract Management